Frequently asked questions

Part of Smartmarine is indeed our webshop, in which we sell our products directly to consumers. If you need advice on product selection, we will be happy to help you directly.

Our products come with a Set-Up Guide for connecting or installing our products and this is sufficient in almost all cases. If you need additional support, we are of course here for you and we are also happy to refer you to Quark-Elec's forum. Service and quick support are of paramount importance to us, as customer reviews attest. We also offer comprehensive onboard assembly and installation assistance upon request and for a minimal fee. See Smartservice for more information.

No, we only sell from our webshop or through our dealer network. You are of course welcome to visit our office but please make an appointment in advance.

Of course, all products come with a manual and a set-up guide. Most of our products come with a manual in English. These are usually included on a CD-ROM or as a download.

View all manuals online here.

Of course you have a guarantee on our products. We provide a minimum 2-year guarantee on all products.

Read more about warranty and our complaints procedure here.

Of course that is possible for the conditions and procedure please refer to the page right of withdrawal, listed at the bottom of each page.

In almost all cases, unless clearly indicated otherwise, you will receive your order within 3 working days at the latest. In practice, it is often faster.

Yes, by appointment is of course possible. However, in Eindhoven we only have an office function so the order and payment must be made via the webshop. Any shipping costs charged will of course be credited.

Yes, you will receive an order confirmation with the invoice by email. And you will receive an email when your order is shipped including a Track & Trace link.

You can pay safely via iDeal, or with a credit card in your own banking environment, also with PayPal or possibly with Klarna if you want to spread the payment. In addition, for our Belgian customers it is possible to pay with the familiar Bancontact. Prepayment by bank transfer is also possible, please contact us. Cash payments are not possible.

We are a distributor for western Europe and also ship and support throughout Europe. Our head office is in Eindhoven, in addition we have a location in Mol, Belgium. And soon also in France.